Pengaruh Beban Kerja, Motivasi Dan Kepuasan Kerja Terhadap Kinerja Pegawai Bank BJB Cabang Padalarang

Sentot Iskandar, Gredi Granada Sembada

Abstract


The study was conducted at a bank branch bjb Padalarang. Preliminary study results show that the employees of Bank BJB Workload high Padalarang Branch. The workload is high, thought to be caused by the motivation and job satisfaction of employees are still low. Departing from the above phenomenon, the problem formulated in this study are as follows: How does the workload, motivation, job satisfaction on employee performance Padalarang bjb bank branch. How much influence the workload, motivation and job satisfaction on employee performance Padalarang bjb bank branch. The method used is descriptive method of analysis, with a population of 34 people, research data obtained by questionnaire Workload (15 items), motivation (20 items) job satisfaction (17 items) and Performance (18 items) and all serve as respondents. The data analysis technique used is a technical analysis of the population, to determine the degree of closeness of the relationship between research and technical variables path analysis to determine the effect, directly or indirectly, the independent variable on the dependent variable in the operationalization used LISREL assistance 8.30 By Karl G Joreskog & Dag Sorbom. The results showed that the workload is located in the High category amounted to 44.12%, in the category of work motivation is lower by 41.18%, employee job satisfaction is at a low category of 47.06% and Employee Performance Padalarang bjb bank branch located in category worse by 41.18%. Direct and indirect influence on the whole are as follows: the effect of variable workload (X1) of 33.64%, Motivation (X2) is 17.95%, job satisfaction (X3) of 27.30% so that the total effect of X1, X2 , X3 to Y is equal to 78.89%. Based on the results of this study concluded that the effect of a very large workload on employee motivation and job satisfaction, which in turn will influence the performance of the execution of the work. However, there are other factors that affect the performance of which allow future research to examine these factors.Keywords: workload; motivation; satisfaction; performance

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