JOVIANDO, J.; KURNIAWATI, K. The Effects of Overall Service Quality, Customer Value, Customer Trust, and Customer Satisfaction on Customer Loyalty in the Hotel Industry. Jurnal Ekonomi, Bisnis & Entrepreneurship, [S. l.], v. 16, n. 2, p. 156–169, 2022. DOI: 10.55208/jebe.v16i2.271. Disponível em: https://jurnal.stiepas.ac.id/index.php/jebe/article/view/271. Acesso em: 26 may. 2024.