Komara, Anton Tirta. 2021. “PENGARUH E-SERVICE QUALITY DAN E-RECOVERY SERVICE QUALITYTERHADAP E-SATISIFACTION SERTA IMPLIKASINYA PADA E-LOYALTY PELANGGAN MASKAPAI PENERBANGAN AIR ASIA”. Jurnal Ekonomi, Bisnis &Amp; Entrepreneurship (e-Journal) 7 (2). https://jurnal.stiepas.ac.id/index.php/jebe/article/view/175.