Joviando, J., and K. Kurniawati. “The Effects of Overall Service Quality, Customer Value, Customer Trust, and Customer Satisfaction on Customer Loyalty in the Hotel Industry”. Jurnal Ekonomi, Bisnis &Amp; Entrepreneurship, vol. 16, no. 2, Dec. 2022, pp. 156-69, doi:10.55208/jebe.v16i2.271.