Kurniawati, Kurniawati, Dosen Riset Pemasaran Universitas Trisakti, Indonesia

• Jurnal Ekonomi, Bisnis & Entrepreneurship Vol. 16 No. 2 (2022): Jurnal Ekonomi, Bisnis & Entrepreneurship - Artikel
  The Effects of Overall Service Quality, Customer Value, Customer Trust, and Customer Satisfaction on Customer Loyalty in the Hotel Industry
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