The Influence of The Service Quality Dimension on Attitudinal Loyalty and Behavioral Loyalty Moderated by The Level of Internet Usage and Switching Costs: Study Case on Indihome in Indonesia

Teguh Widodo; Rifqi Jauhari

doi:10.55208/jebe.v17i1.327

The influence of the Service Quality dimension on Attitudinal Loyalty and Behavioral Loyalty moderated by the Level of Internet Usage and switching costs study case on Indihome in Indonesia

Study Case on Indihome in Indonesia

Penulis

Teguh Widodo School of Economics and Business, Telkom University of Indonesia.
Rifqi Jauhari School of Economics and Business, Telkom University of Indonesia.

DOI:

https://doi.org/10.55208/jebe.v17i1.327

Kata Kunci:

Service Quality, Attitudinal Loyalty, Behavioral Loyalty, Internet Usage Lavel and Switching Cost

Abstrak

Unduhan

Data unduhan belum tersedia.

Biografi Penulis

Teguh Widodo, School of Economics and Business, Telkom University of Indonesia.

Rifqi Jauhari, School of Economics and Business, Telkom University of Indonesia.

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Diterbitkan

2023-05-25

Cara Mengutip

Widodo, T., & Jauhari, R. (2023). The influence of the Service Quality dimension on Attitudinal Loyalty and Behavioral Loyalty moderated by the Level of Internet Usage and switching costs study case on Indihome in Indonesia: Study Case on Indihome in Indonesia. Jurnal Ekonomi, Bisnis &Amp; Entrepreneurship (e-Journal), 17(1), 68–85. https://doi.org/10.55208/jebe.v17i1.327